FAQ: Frequently Asked Questions
There are many questions we get asked over and over again, so much so that we find it saves our customers' time if we put those questions - and their answers - into a special section of the web site. That is the Frequently Asked Questions, or FAQ, page that you are reading right now.
If you think that there are any questions that should be answered on this page, or that you don't know the answer to yourself, please send an email to support@texis.com, and we will endeavour to answer your questions.
- I can't seem to enter a registration code or key - why is this?
- This is because we don't use registration codes or keys. There is no key to enter, therefore there is no place to enter it. If you are looking for a new version of the registered software, but have not yet received an email containing upgrade instructions, please contact us at support@texis.com, or by fax / phone (see the "Contact" page)
- I thought I had a registered version of the software, but it tells me it is unregistered - how do I fix this?
- Usually, this is caused by installing an unregistered version, downloaded from this web site or some other source, on top of a registered version. Since we do not use registration keys, we have two different versions of the software, one registered, and the other the trial version. You will need to get a new registered version of the software, either from your own backups, or by contacting us with information from your original registration.
- When I upgrade to a new version, how should I save my configuration?
- In general, you should not have to save your configuration when upgrading from one version to the next, as we do not overwrite our users' configuration when installing software. If we ever feel that we have to make an exception to this rule, we will provide tools for automated conversion and retention of your data.